Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@brightingu.com .
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@brightingu.com .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@brightingu.com .
我們有 30 天的退貨政策，這意味著您在收到商品後有 30 天的時間要求退貨。要獲得退貨資格，您的商品必須與您收到時的狀況相同，未磨損或未使用，帶有標籤，並且採用原始包裝。您還需要收據或購買證明。要開始退貨，您可以通過以下方式與我們聯繫 info@brightingu.com .如果您的退貨被接受，我們將向您發送退貨運輸標籤，以及有關如何以及在哪裡發送包裹的說明。未經事先要求退貨而退回給我們的物品將不被接受。您可以隨時在 info@brightingu.com 與我們聯繫以獲取任何退貨問題
壞和問題 請在收到您的訂單
時檢查您的訂單，如果商品有缺陷、損壞或您收到錯誤的物品，請立即與我們聯繫，以便我們評估問題並糾正問題。
例外/不可退貨商品
某些類型的商品不能退貨，例如易腐爛的商品（如食品、花卉或植物）、定製商品（如特殊訂單或個人化商品）和個人護理商品（如美容用品）。我們也不接受危險材料、易燃液體或氣體的退貨。如果您對您的特定專案有任何疑問或疑慮，請與我們聯繫。很遺憾，我們不接受特價商品或禮品卡的退貨。
換貨
確保您得到所需商品的最快方法是退回您擁有的物品，一旦退貨被接受，請單獨購買新商品。
歐盟 14 天冷靜期
儘管有上述規定，如果商品被運送到歐盟，您有權在 14 天內以任何理由和理由取消或退回您的訂單。如上所述，您的商品必須與您收到時的狀態相同，未磨損或未使用，帶有標籤，並採用原始包裝。您還需要收據或購買證明退款
一旦我們收到並檢查了您的退貨，我們會通知您，並告知您退款是否獲得批准。如果獲得批准，我們將在10個工作日內自動通過原始付款方式向您退款。請記住，您的銀行或信用卡公司也可能需要一些時間來處理和發放退款。如果自我們批准您的退貨以來已超過15個工作日，請通過 info@brightingu.com 與我們聯繫。